WhatsApp Automation
Automatically send invoices, OTPs, reminders and alerts over WhatsApp — and reply to customers instantly with smart bots.
Every Customer Conversation, One Platform
Talk to your customers on WhatsApp, Instagram, Facebook Messenger, web chat, email, SMS and phone calls — with AI-powered bots that reply instantly, live human support when it matters, and WhatsApp & email campaigns that reach everyone at once. Plus customer surveys, support ticketing, document delivery, automatic triggers from your own systems, and full Arabic, English & French support.
6+Channels
AIPowered Bots
24/7Automation
AR · EN · FRTrilingual
Platform Overview
Oxi Notify brings all your customer conversations — WhatsApp, Instagram, Facebook Messenger, web chat, email, SMS and phone calls — into one platform. AI bots reply instantly across every channel, your team steps in for live human support when it matters, and WhatsApp & email campaigns let you reach thousands of customers at once.
Beyond messaging, it automatically delivers invoices, receipts, statements, OTPs and documents, with built-in support ticketing, customer surveys and feedback, real-time alerts, an embeddable chat SDK, and full multilingual support in Arabic, English and French.
And it plugs straight into the software you already run. Events in your online store, ERP or booking system trigger the right message automatically, and your AI bot can look up real answers — an order status, a booking, a customer record — live from your own systems, mid-conversation.
Built as a secure, multi-tenant platform for ERP, POS, HR, accounting, retail, healthcare, logistics, SaaS and enterprises, Oxi Notify handles high-volume communication at scale — while keeping every business's data private and completely isolated.
Key Capabilities
Instagram & Messenger Bots
Run the same AI bot flow on Instagram DMs and Facebook Messenger — meet customers on the channels they already use.
Web Chat Widget
Add live web chat to your own website or app with the embeddable Chat SDK — optionally powered by the AI bot.
Email & SMS
Reach customers by email, SMS and push notifications too — every channel managed from one shared inbox.
AI-Powered Bots
AI-driven conversations that answer customers naturally in their language, then hand off to a human when needed.
Human Support & Live Chat
Your agents step in from one shared inbox the moment a customer needs a person — with full conversation context.
WhatsApp & Email Campaigns
Build an audience, personalize every message, schedule the send — then track delivery, opens and clicks as the results come in.
Smart Auto-Reply
Answer common questions, share documents and route conversations automatically — around the clock.
Support Ticketing
Customers raise tickets from chat; your team tracks, assigns and resolves them in one place.
Customer Feedback
Collect ratings and feedback after every interaction to measure and improve satisfaction.
Customer Surveys
Build star-rating, NPS, multiple-choice and open-ended surveys, send them over WhatsApp, and read the results question by question.
Instant Document Delivery
Send receipts, invoices, statements, payslips and reports securely — delivered in seconds, every time.
Real-Time Alerts
Get instant desktop and mobile notifications the moment a customer replies — your team never misses a message.
AI Voice Calls
Let an AI assistant handle customer conversations over voice calls — on WhatsApp and on your own phone number.
AI Phone Calls
Customers dial the business number you already advertise and the same AI assistant picks up — answering from your knowledge base and acting in your systems, over your carrier's SIP trunk.
Connects to Your Systems
Integrate with your ERP, POS, CRM and accounting tools to trigger messages automatically.
Automatic Triggers
Let your online store, ERP or booking system fire the right message the instant an order, payment or delivery happens.
Team & User Management
Invite your team, assign roles, and control who can see and do what — all from one secure portal.
Arabic, English & French
A fully multilingual platform — each user works in their preferred language (Arabic, English or French), built for the region and beyond.
Secure & Reliable
Your data stays private and protected, with dependable delivery you and your customers can trust.
WhatsApp Business Integration
Oxi Notify provides advanced WhatsApp Business integration capabilities for companies that want professional and automated customer communication.
Businesses can choose between:
- Using their own Meta WhatsApp Business account
- Using managed WhatsApp services provided by Oxi Notify
- Dedicated WhatsApp dongle integrations
- Hybrid communication environments
Supported capabilities include:
- WhatsApp template messaging
- OTP and authentication messages
- Invoice and receipt delivery
- PDF and document attachments
- Transactional notifications
- Customer alerts and reminders
- Delivery and reading tracking
- Real-time webhook processing
- Multi-number management
- Automated message routing
- Queue and retry management
- Bulk and scheduled messaging
More Channels, More Ways to Reach Customers
Instagram & Messenger
The same AI bot, now on Instagram & Messenger
Extend everything Oxi Notify does on WhatsApp to Instagram Direct Messages and Facebook Messenger. The exact same automated flow and AI bot — just more of the channels your customers already live on.
- Instagram DM and Facebook Messenger automation
- Identical bot flow and hand-off to human agents
- One shared inbox across every channel
- Reply to customers wherever they reach out
AI Voice & Phone Calls
An AI assistant that talks to your customers
Go beyond text. Oxi Notify's AI assistant handles voice calls on WhatsApp — and phone calls to your own business number, connected through your carrier's SIP trunk — answering questions and helping customers in a natural spoken conversation.
- AI-powered voice conversations on WhatsApp
- Your own phone number too — bring your carrier's SIP trunk
- Natural, spoken customer interactions
- Handles inquiries without human effort
- Acts in your systems mid-call — check or place an order, book an appointment, update a record
- Every call summarised into the same conversation — with the full transcript when you switch transcripts on
- Works alongside your chat bots and live agents
Reach Thousands of Customers — on WhatsApp and by Email
Announce an offer, launch a product, share news or send a seasonal greeting. Choose your audience, personalize every message, schedule the send — then watch the results come in, all from one screen.
Your Audience
Send to exactly the right people
Your customer list builds itself from every conversation on every channel, so it is always current. Send to everyone, narrow it down with filters, or hand-pick the exact contacts you want — and see how many people you will reach before you commit.
- Send to all your customers, a filtered segment, or a hand-picked list
- Filter by name, phone, email or the tags you give your customers
- See your exact audience size before the campaign goes out
- Customers who opted out are excluded from marketing sends automatically
- One shared customer record across WhatsApp, email and every other channel
Email Campaigns
Design beautiful emails — no designer required
Build your email by dragging blocks into place: your logo, headings, text, images, buttons, columns and a footer. Set your brand colors and fonts once, save the layout as a template, and reuse it for every campaign that follows.
- Drag-and-drop builder — logo, headings, text, images, buttons, columns, dividers and footers
- Your own colors, fonts and link styling throughout
- Ready-made layouts to start from, plus your own saved templates
- Preview the finished email and send yourself a test before launch
- Send from your own business mailbox — pick which one for each campaign
- A one-click unsubscribe link in every email, handled for you automatically
WhatsApp Campaigns
Every WhatsApp message type, personalized per customer
Use any of your approved WhatsApp templates and let Oxi Notify fill in the blanks. Each customer receives their own name and details automatically, with a sensible fallback whenever something is missing — so nobody ever opens a message that starts "Hi ,".
- Image, video, document, location and text headers
- Interactive buttons, product carousels and limited-time offer countdowns
- Automatic personalization drawn from your customer records
- Choose which of your WhatsApp numbers a campaign sends from
- Send a real test message to yourself before going live
Know the cost before you send
Before a WhatsApp campaign starts, Oxi Notify shows you the audience size, the cost per message, the total the send will use and your remaining balance — and tells you plainly whether it covers the campaign. No surprises after the fact.
Schedule it for the right moment
- Pick the exact date and time a campaign should go out
- Change your mind at any point — unschedule it and it returns to draft, ready to edit
- Duplicate a campaign that worked well and send it again in a couple of clicks
Stay in control while it sends
- Pause a running campaign and resume it whenever you are ready
- Cancel mid-flight if something needs to change
- Retry only the recipients that failed, without resending to everyone
- Clear status at a glance: draft, scheduled, sending, paused, completed or cancelled
See exactly what happened
- Delivered, read and failed counts updating live as the campaign runs
- Email opens and clicks counted per person, not per click — so your numbers stay honest
- A row for every single recipient: who, when, delivered or failed, and why
- Open any recipient's customer record straight from the campaign log
- When a customer replies, the conversation is linked back to the campaign that started it
- Open and click tracking is yours to switch on or off, campaign by campaign
AI Bots & Intelligent Auto-Reply
AI Inside
Conversations powered by AI
Oxi Notify's AI bot understands what your customers are asking and answers naturally in Arabic, English or French — across WhatsApp, Instagram, Messenger, web chat, email, SMS and phone calls. When a conversation needs a human, it hands off cleanly with full context.
- Natural, AI-driven replies in Arabic, English or French
- Works across every channel and the embeddable Chat SDK
- Smart-reply suggestions for your human agents during handoff
- Customizable to your business tone, products and rules
Rule-Based Auto-Reply
Alongside the AI bot, automatically respond to incoming messages using configurable business rules such as:
- Business hours
- Customer keywords
- Department routing
- Message categories
- Support workflows
- Status-based replies
- AI or rule-based automation
Bots can:
- Answer customer inquiries
- Deliver invoices and receipts automatically
- Provide account or order information
- Collect customer information
- Trigger workflows and approvals
- Handle employee notifications
- Route conversations to departments
- Manage appointment or service confirmations
- Automate repetitive support tasks
Bots can be customized based on each company's business processes and operational requirements.
Built-In Customer Support Tools
Human Support & Live Chat
Bots for speed, humans for the rest
Let bots handle routine questions, then seamlessly hand the conversation to a real person the moment a human touch is needed — with full context and smart routing to the right team.
- Smooth handoff from bot to human agent
- Live human chat inside one shared inbox
- Route conversations to the right person or department
- Real-time alerts when a customer needs a human
Support Ticketing
Turn every request into a tracked ticket
Customers raise support requests right from WhatsApp or your other channels, and every one becomes a ticket your team can follow from open to resolved — so nothing slips through the cracks.
- Capture tickets automatically from chat
- Assign, prioritize and track status to resolution
- Instant notification the moment a new ticket arrives
- A full history and clear accountability for every request
Customer Feedback
Know exactly how your customers feel
Collect ratings and feedback right after each interaction, so you can measure satisfaction, catch issues early, and keep improving the experience you deliver.
- Automated feedback & rating requests
- Measure satisfaction across every channel
- Get notified the moment new feedback arrives
- Turn customer insights into better service
Ask Your Customers — and Actually Understand the Answers
Build your own surveys in minutes and send them over WhatsApp, where your customers already are. No links to click, no forms to fill in, no app to download — just a short conversation they answer by tapping.
Survey Builder
Build the survey you actually need
Create as many surveys as you like from the portal — no technical help required. Mix the question types that suit what you are asking, decide what is required, write your own thank-you message, and publish when you are ready.
- Star ratings (1–5) to measure satisfaction
- Net Promoter Score (0–10) to measure loyalty
- Multiple choice, with your own answer options
- Simple yes / no questions
- Open-ended questions, answered in the customer's own words
- Reorder questions, mark them required or optional, and write your own closing message
- Keep surveys as drafts, publish them live, or archive the ones you are finished with
On WhatsApp
A survey that feels like a conversation
The survey arrives as a WhatsApp message and runs as a friendly back-and-forth, one question at a time. Customers tap their answers instead of typing them, which is why response rates run far ahead of an emailed form.
- Customers answer by tapping buttons and options, not typing
- Invited with a tap-to-start button — taking part is always their choice
- Anyone can opt out mid-survey and it stops immediately
- A live support conversation always takes priority over a survey
- An unclear answer gets one gentle re-prompt, then the survey moves on
- Runs in Arabic, English and French
Send them automatically, at the right moment
Surveys work best right after something happens. Connect your own system — your online store, POS, service desk or booking platform — and the survey goes out on its own after a purchase, a delivery, a service visit or a resolved ticket. Attach your own reference, such as an order or booking number, and it comes back with every answer so you always know which visit or purchase the feedback is about.
Read the results question by question
- How many surveys were sent, started, completed or left unanswered — and your response rate
- Average score, NPS and satisfaction rate calculated per question, never blended together
- The full breakdown of answers for every question, option by option
- Filter results by survey and by time period
See the people behind the numbers
- Every response listed with the customer who gave it, not just a phone number
- Open any response to read the full set of answers, word for word
- Jump straight from a response to that customer's record and conversation history
- Export your responses whenever you need to share or analyze them elsewhere
- Survey answers and post-support ratings feed one combined view of how customers feel
A Powerful Web Portal for Your Whole Team
Oxi Notify gives your business a modern, easy-to-use web portal — accessible from anywhere — where your team manages every conversation, document and automation in one place.
Real-Time Alerts & Notifications
- Instant alerts the moment a customer replies
- Desktop and mobile push notifications — never miss a message
- Live updates, sounds and unread badges
- Real-time delivery and read tracking
Team & User Management
- Invite team members by email in seconds
- Assign roles and control who can see and do what
- Route conversations to the right person or department
- Activity logs that keep everyone accountable
Works in Arabic, English & French
- Fully multilingual interface — every user picks their language (Arabic, English or French)
- Communicate with customers in their preferred language
- Built for businesses and customers across the Middle East and beyond
Instant Document Delivery
Oxi Notify delivers your business documents straight into the customer's chat — generated by your own systems and sent the moment they're ready. Files arrive as proper attachments inside the conversation, so there are no download links to share, nothing for your customer to log in to, and no waiting.
Supported document types include:
- Invoices
- Receipts
- Payroll documents
- Statements
- Reports
- Contracts
- Internal notifications
- Customer documents
- Business forms
How delivery works:
- PDFs, images and media attach natively to the message
- Customers open them right inside the chat — no links, no logins
- Triggered automatically from your ERP, POS, HR or accounting system
- Choose the file name your customer sees on the document
- Delivery and read tracking on every document
- Automatic retries so nothing is lost on the way
- A full audit trail of what was sent, to whom and when
Works With Your Existing Systems
Oxi Notify integrates seamlessly with:
- ERP systems
- POS platforms
- HR systems
- Accounting software
- CRM platforms
- E-commerce systems
- Custom applications
- Third-party business services
Oxi Notify connects securely to the tools you already use — so communication, documents and notifications happen automatically, in real time, straight from your own systems.
You can also embed the Oxi Notify chat experience directly into your own website or mobile app using the Chat SDK — with the AI bot built in.
Your Systems, Talking to Your Customers Automatically
Oxi Notify links to the software you already run — your online store, ERP, POS, CRM or booking system — through secure connections known as webhooks. Events in your systems trigger the right message on their own, and your AI bot can fetch real answers — and take real actions — in those same systems, mid-conversation or mid-call.
Event Triggers
The right message, the moment it matters
An order is paid, a delivery goes out, a payment clears, an appointment is booked — your system tells Oxi Notify, and your customer hears about it straight away. You set the rule once and it runs on its own from then on, day and night.
- Works with Shopify, WooCommerce, Microsoft Dynamics — or any system that can send an event
- Each connection gets its own private, secure address
- Customer name, phone and order details are read straight from the event
- React only to the events that matter — for example, only orders marked as shipped
- Choose what happens: send a WhatsApp message, start an automated flow, or open a support ticket
- Built-in duplicate protection, so a customer is never messaged twice for the same event
- Marketing events respect opt-outs automatically; service updates always get through
- Every event is logged with its outcome, so "did it actually send?" always has an answer
Live Lookups & Actions
An AI bot that knows your real business data
Give your AI bot secure access to your systems and it stops guessing. "Where is my order?" gets a real tracking number. "Is my booking confirmed?" gets a real answer — pulled live from your own software, in the middle of the conversation, with no one from your team involved. And it doesn't stop at reading: the bot can place the order, book the appointment or update the record for the customer.
- Ready-made connections for Shopify, WooCommerce, Magento 2, Dynamics 365, Business Central, Finance & Operations, Salesforce, HubSpot, Zoho CRM and Odoo
- Any other system connects just as easily — nothing is locked to a fixed list
- Check an order, look up a customer, confirm a booking — or act: place an order, book an appointment, update a record
- Works on every channel — and on calls too, whether the customer calls your WhatsApp number or dials your phone line
- Test every connection from the portal before a customer ever sees it
- If one of your systems is briefly unavailable, the bot handles it gracefully instead of failing
Secure by design
- Every connection is authenticated — a signature, a token, or your provider's own sign-in
- Requests are digitally signed, so your systems can confirm a message genuinely came from Oxi Notify
- Credentials are encrypted and never shown again once saved
- Unverified requests are rejected before they are read
- Each business's connections stay completely separate from every other business on the platform
Your Own Private, Branded Space
Every business on Oxi Notify gets its own secure, completely separate environment. Your data, your branding, and your communication rules stay private — and never mix with anyone else's.
You stay in full control of your own:
- Company data and customer information
- Message templates
- Communication channels
- Team members and permissions
- Campaigns, surveys and audiences
- Branding and look & feel
- Automation rules
- Connected systems
Set up your environment, communication rules, templates, and branding exactly how you want — without affecting any other business on the platform.
Everything You Need in One Platform
- WhatsApp, Instagram & Messenger bot automation
- Web chat widget and embeddable Chat SDK
- Email, SMS and push notifications
- AI-powered bot for natural customer conversations
- Live human support with agent handoff
- WhatsApp & email campaigns with audiences, scheduling and tracking
- Drag-and-drop email designer with saved templates
- Customer surveys — star ratings, NPS, multiple choice and open questions
- Automatic message triggers from your online store, ERP or POS
- AI voice calls on WhatsApp — and on your own phone number via your carrier's SIP trunk
- Support ticketing, feedback and satisfaction tracking
- Centralized dashboard to manage everything
- Secure login with role-based access
- Easy-to-edit message templates
- Real-time notifications and alerts
- Reliable handling of high message volumes
- Automatic retries so messages always get through
- Delivery tracking and analytics
- Arabic, English & French support
- Your own branding throughout
- Scheduled and bulk messaging
- One-click unsubscribe and automatic opt-out handling
- Secure document and attachment delivery
- Full message history and audit logs
- Simple integration with your existing systems
Security & Reliability
Oxi Notify is designed with enterprise-level security and reliability standards.
The platform provides:
- Complete separation between businesses
- Encrypted communication
- Secure document access
- Controlled user permissions
- Reliable message delivery
- Scales effortlessly as you grow
- Continuous monitoring
- Backup and recovery
- Always-on, dependable service
Plug & Play — No Development Fees
Oxi Notify is a fully managed, plug-and-play platform — sign up, connect your systems, and start sending in minutes. No upfront development fees. No custom-build delays. No hidden integration costs.
Pricing is flexible and tailored to how you actually use the platform — messages, channels, number of companies and add-ons like the AI bot, ticketing, or the Chat SDK. Reach out and we'll put together a package that fits your business.
Why Oxi Notify?
Oxi Notify combines AI-powered bots across WhatsApp, Instagram, Messenger, web chat, email, SMS and phone calls, live human support, WhatsApp & email campaigns, customer surveys and AI voice calls with support ticketing, document delivery, automatic triggers from your own systems, real-time alerts and full Arabic, English and French support — all on one scalable, secure platform.
Whether businesses need omnichannel customer engagement, AI-driven automation, marketing campaigns, customer feedback and surveys, support workflows, automated document delivery or centralized multi-company communication, Oxi Notify delivers a modern, plug-and-play solution built for growing businesses and enterprise operations.
See Oxi Notify in Action
Tell us a little about your business and we'll set up a personalized walkthrough of the platform — channels, AI bots, campaigns, surveys, automation and more.
Ready to automate your customer communication?
See how Oxi Notify can bring your messaging, documents, ticketing, feedback and live support together in one secure platform.