Smart Business Communication, Automated

Automate invoices, receipts, OTPs, reminders and alerts across WhatsApp, email and SMS โ€” with smart bots, support ticketing, customer feedback, live agent handoff, real-time alerts and full Arabic & English support.

5+Channels
24/7Automation
AR ยท ENBilingual
Real-TimeDelivery

Platform Overview

Oxi Notify is a powerful multi-tenant communication, automation, and document delivery platform designed for businesses that require secure, scalable, and intelligent customer and employee communication.

Built for ERP systems, POS platforms, HR solutions, accounting software, SaaS providers, logistics companies, retailers, healthcare organizations, and enterprises, Oxi Notify centralizes all notification and document workflows into one modern platform.

Oxi Notify enables companies to automatically send invoices, receipts, account statements, payroll documents, reports, OTPs, alerts, reminders, and operational notifications through multiple communication channels including WhatsApp, email, SMS, push notifications, and custom integrations.

The platform is designed to handle high-volume communication processing while maintaining security, flexibility, and tenant isolation for every company using the system.

Key Capabilities

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WhatsApp Automation

Automatically send invoices, OTPs, reminders and alerts over WhatsApp โ€” and reply to customers instantly with smart bots.

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Multi-Channel Messaging

Reach customers their way โ€” WhatsApp, email, SMS and push notifications, all managed from one place.

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Instant Document Delivery

Send receipts, invoices, statements, payslips and reports securely โ€” delivered in seconds, every time.

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Smart Auto-Reply Bots

Answer common questions, share documents and route conversations automatically โ€” around the clock.

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Support Ticketing

Customers raise tickets from chat; your team tracks, assigns and resolves them in one place.

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Customer Feedback

Collect ratings and feedback after every interaction to measure and improve satisfaction.

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Agent Handoff & Live Chat

Bots handle the routine, then hand off to a real human agent the moment it's needed.

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Connects to Your Systems

Integrate with your ERP, POS, CRM and accounting tools to trigger messages automatically.

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Real-Time Alerts

Get instant desktop and mobile notifications the moment a customer replies โ€” your team never misses a message.

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Team & User Management

Invite your team, assign roles, and control who can see and do what โ€” all from one secure portal.

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Arabic & English

A fully bilingual platform โ€” each user works in their preferred language, built for the region.

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Secure & Reliable

Your data stays private and protected, with dependable delivery you and your customers can trust.

Your Own Private, Branded Space

Every business on Oxi Notify gets its own secure, completely separate environment. Your data, your branding, and your communication rules stay private โ€” and never mix with anyone else's.

You stay in full control of your own:

  • Company data and customer information
  • Message templates
  • Communication channels
  • Team members and permissions
  • Document storage
  • Branding and look & feel
  • Automation rules
  • Connected systems

Set up your environment, communication rules, templates, and branding exactly how you want โ€” without affecting any other business on the platform.

WhatsApp Business Integration

Oxi Notify provides advanced WhatsApp Business integration capabilities for companies that want professional and automated customer communication.

Businesses can choose between:

  • Using their own Meta WhatsApp Business account
  • Using managed WhatsApp services provided by Oxi Notify
  • Dedicated WhatsApp dongle integrations
  • Hybrid communication environments

Supported capabilities include:

  • WhatsApp template messaging
  • OTP and authentication messages
  • Invoice and receipt delivery
  • PDF and document attachments
  • Transactional notifications
  • Customer alerts and reminders
  • Delivery and reading tracking
  • Real-time webhook processing
  • Multi-number management
  • Automated message routing
  • Queue and retry management
  • Bulk and scheduled messaging

Intelligent Auto-Reply & WhatsApp Bots

Oxi Notify includes intelligent automation tools that help businesses improve customer engagement and reduce manual communication workloads.

Auto-Reply Messaging

Automatically respond to incoming WhatsApp messages using configurable business rules such as:

  • Business hours
  • Customer keywords
  • Department routing
  • Message categories
  • Support workflows
  • Status-based replies
  • AI or rule-based automation

Examples include:

  • Instant welcome messages
  • Support acknowledgment replies
  • Order status responses
  • Office hours notifications
  • Invoice retrieval automation
  • Customer verification workflows

WhatsApp Bots & Smart Automation

Businesses can deploy advanced WhatsApp bots capable of:

  • Answering customer inquiries
  • Delivering invoices and receipts automatically
  • Providing account or order information
  • Collecting customer information
  • Triggering workflows and approvals
  • Handling employee notifications
  • Routing conversations to departments
  • Managing appointment or service confirmations
  • Automating repetitive support tasks

Bots can be customized based on each company's business processes and operational requirements.

Secure Document Delivery & File Hosting

Oxi Notify is designed for secure document generation, storage, and delivery.

Supported document types include:

  • Invoices
  • Receipts
  • Payroll documents
  • Statements
  • Reports
  • Contracts
  • Internal notifications
  • Customer documents
  • Business forms

Companies can choose between:

  • Managed cloud storage by Oxi Notify
  • Connecting their own cloud storage provider
  • Dedicated file storage dongles
  • Hybrid storage architecture

The platform supports:

  • Secure file hosting
  • Temporary or permanent file retention
  • Download tracking
  • Access control
  • Cloud scalability
  • Backup and archival strategies

A Powerful Web Portal for Your Whole Team

Oxi Notify gives your business a modern, easy-to-use web portal โ€” accessible from anywhere โ€” where your team manages every conversation, document and automation in one place.

Real-Time Alerts & Notifications

  • Instant alerts the moment a customer replies
  • Desktop and mobile push notifications โ€” never miss a message
  • Live updates, sounds and unread badges
  • Real-time delivery and read tracking

Team & User Management

  • Invite team members by email in seconds
  • Assign roles and control who can see and do what
  • Route conversations to the right person or department
  • Activity logs that keep everyone accountable

Works in Arabic & English

  • Fully bilingual interface โ€” every user picks their language
  • Communicate with customers in their preferred language
  • Built for businesses and customers across the Middle East

Built-In Customer Support Tools

Support ticketing

Turn every request into a tracked ticket

Customers raise support requests right from WhatsApp or your other channels, and every one becomes a ticket your team can follow from open to resolved โ€” so nothing slips through the cracks.

  • Capture tickets automatically from chat
  • Assign, prioritize and track status to resolution
  • Instant notification the moment a new ticket arrives
  • A full history and clear accountability for every request
Customer feedback

Know exactly how your customers feel

Collect ratings and feedback right after each interaction, so you can measure satisfaction, catch issues early, and keep improving the experience you deliver.

  • Automated feedback & rating requests
  • Measure satisfaction across every channel
  • Get notified the moment new feedback arrives
  • Turn customer insights into better service
Agent handoff

Bots for speed, humans for the rest

Let bots handle routine questions, then seamlessly hand the conversation to a real person the moment a human touch is needed โ€” with full context and smart routing to the right team.

  • Smooth handoff from bot to human agent
  • Live human chat inside one shared inbox
  • Route conversations to the right person or department
  • Real-time alerts when a customer needs a human

Everything You Need in One Platform

  • Centralized dashboard to manage everything
  • Secure login with role-based access
  • Easy-to-edit message templates
  • Real-time notifications and alerts
  • Reliable handling of high message volumes
  • Automatic retries so messages always get through
  • Delivery tracking and analytics
  • Arabic & English support
  • Your own branding throughout
  • Scheduled and bulk messaging
  • Secure file and attachment handling
  • Full message history and audit logs
  • Simple integration with your existing systems

Works With Your Existing Systems

Oxi Notify integrates seamlessly with:

  • ERP systems
  • POS platforms
  • HR systems
  • Accounting software
  • CRM platforms
  • E-commerce systems
  • Custom applications
  • Third-party business services

Oxi Notify connects securely to the tools you already use โ€” so communication, documents and notifications happen automatically, in real time, straight from your own systems.

Security & Reliability

Oxi Notify is designed with enterprise-level security and reliability standards.

The platform provides:

  • Complete separation between businesses
  • Encrypted communication
  • Secure document access
  • Controlled user permissions
  • Reliable message delivery
  • Scales effortlessly as you grow
  • Continuous monitoring
  • Backup and recovery
  • Always-on, dependable service

Oxi Notify Packages

WhatsApp Communication Packages

Flexible WhatsApp communication solutions based on:

  • Number of monthly messages
  • Number of companies
  • Dedicated WhatsApp numbers
  • Meta Business integration
  • OTP messaging
  • Automation workflows
  • Bot capabilities
  • Template management

Cloud Storage & File Hosting Packages

Scalable storage solutions for:

  • Invoice hosting
  • Receipt storage
  • PDF delivery
  • Secure file management
  • Backup and archival
  • Dedicated storage allocations
  • Storage dongle integrations

Custom Enterprise Solutions

Tailored enterprise solutions available for businesses requiring:

  • Dedicated infrastructure
  • White-label deployment
  • Advanced automation
  • High-volume message processing
  • Custom integrations
  • Specialized workflows
  • Priority support
  • Multi-region deployment

Why Oxi Notify?

Oxi Notify combines communication automation, document delivery, intelligent messaging, WhatsApp integration, cloud storage, and enterprise workflow management into one scalable platform.

Whether businesses need automated invoice delivery, customer engagement bots, OTP services, employee notifications, or centralized multi-company communication management, Oxi Notify delivers a flexible, secure, and modern solution built for growing businesses and enterprise operations.

Ready to automate your customer communication?

See how Oxi Notify can bring your messaging, documents, ticketing, feedback and live support together in one secure platform.